You should read the following important information about the C&G Direct Transfer account together with the C&G savings handbook.
Receiving interest
C&G Direct Transfer interest rates are tiered, so you can receive a higher interest rate the more you save. We can pay you interest annually or monthly:
• straight into your C&G Direct Transfer account (compounded), or
• into your nominated bank/building society account, or
• into another C&G savings account.
Adding and withdrawing money
Making additions
At any C&G branch.
By post (cheque only).
By phone.
Minimum addition – no minimum.
Maximum addition – £1,000 cash a day/no maximum for cheques. The maximum you can save in all C&G savings accounts in total is £3 million.
You'll need to set up a direct debit to add to your account by phone – it takes around 14 days before you can make your first payment. You can complete a direct debit instruction at the same time you open your C&G Direct Transfer account.
Making withdrawals
When you make a withdrawal, it’s always done by phone. We transfer the money electronically from your C&G Direct Transfer account to your nominated bank/building society account.
Minimum withdrawal – no minimum
Maximum withdrawal – total cleared balance
Who can hold one of these accounts?
A C&G Direct Transfer account can be just in your name, or it can be a joint account with one other person, but you must be saving as individuals – not, for example, on behalf of a company, club, charity or trust – and your permanent home must be in the UK. You must also be over 18.
Other useful information
The C&G savings handbook -
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For more information on:
- Saving at a branch
- Saving by post
- Additions and withdrawals
- Telephone Transaction Service
- Direct Debit Guarantee
- Financial Services Compensation Scheme
- Interest rate changes
- The clearing cycle
- What if I change my mind?
Checking your identity -
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Before you open an account you and anyone else named on the account may be asked to provide information to confirm your identity.
The Banking Code
Lloyds TSB Bank plc and Cheltenham & Gloucester Plc are pleased to support and comply with this voluntary code which sets the standard of good banking practice throughout the industry.
Closing an account
Information on how to close a C&G savings account.
Dormant accounts
As time goes by, it's not uncommon for customers to forget about savings accounts which they have stopped using for one reason or another.
At C&G, we want to ensure our customers are reunited with the funds in these forgotten or lost accounts.
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